![]() There is nothing worse than having your products delivered just to find it doesn't fit in or around your home. Late cancelled orders, where the item has been dispatched to the courier for delivery, will incur a charge to re-deliver the items back to us.Once the customer confirms a delivery slot, it is the customer's responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply. Failed deliveries that have been agreed upon will result in re-delivery/cancellation charges. Please always inform us if you will be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. Deliveries are generally only available during the working week Monday-Friday, unless in special circumstances where arrangements can be made at additional cost for weekend delivery. Our delivery team will contact you to ask for a convenient date for delivery, and in most cases, the delivery can include an ETA time slot, and you will be informed by email or text message. If you do not check goods upon delivery, we allow 24 hours after signing for goods for damages to be reported to us - claims for damages outside this period may be rejected. We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to return your delivery in the rare event of damage. Delivery is strictly to the ground floor only for insurance purposes. T any one time, we can have anywhere up to 7-10K products on our website and although some items are in stock and available for immediate dispatch, we also place stock on backorder with our suppliers and manufacturers and many of which are available between 2-3 weeks and 8-10 weeks for made to order items.ĭelays in this instance will be fully communicated, and if you require a more specific time frame, please feel free to contact us before placing your order.įor more oversized, heavier items, customer assistance may be required to help the driver. We aim to have your products delivered to you within 7-10 working days after the order arrives at our warehouse. Larger Item Deliveriesįor larger item deliveries, we use our logistics team, who specialises in large, bulky item deliveries. ![]() Please leave a contactable mobile phone number to ensure the couriers can contact you via call or text to arrange delivery where possible. We will, of course, share this information where applicable to your order. Many offer a tracking service and an ETA of arrival given. ![]() Our smaller items are generally sent via conventional couriers such as Parcelforce, DHL or UPS. Please get in touch with us for a quotation. Please note that delivery to Northern Ireland, Ireland, Scottish Highlands, Islands and Channel Islands are not included in our free delivery service. That's why we decided to offer all our products with free standard delivery to UK Mainland addresses*. Here at TULIP INTERIORS, we do not believe in customers having to pay extra on top of their purchases for delivery. STANDARD DELIVERY IS FREE FOR ALL OUR PRODUCTS!
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